This is so cool – there are some amazing tech devices being developed at the moment – well worth watching!

Is this sort of device going to help or hinder us in our day to day lives? How will it change our relationship to brands – especially when we can instantly see if they match our personal values? What do you think?

Image courtesy of edunconferences.org.uk

Just before Christmas Drew Buddie (@DigitalMaverick) asked me to speak at TEDx Orenda – an evening event he was organising in conjunction with BETT2010.

I had been talking about my brand protection conversation with ED Hardy COO, Robert Farrell, and Drew thought this would be a good topic to investigate further, especially given the increase in Facebook groups being set up by students about schools and teachers.

And so my investigation commenced.

Firstly I noticed the way people were talking about Ed Hardy on social networking sites and was alarmed by the way brand perceptions can change and spread so quickly across the globe. It reinforced that while you can protect certain aspects of your brand (IP, business name, copyright etc), you can’t control what people think or say about you. It shows the increasing importance of monitoring what is being said about your brand, to encourage 2-way engagement and utilise real time feedback to shape internal business decisions.

I decided to go back to basics. I phoned my mum and asked how she had created such a thriving school environment at my primary school before the days of social media and the internet.

She had trained as a school teacher in Glasgow before moving to Sydney in 1970.  She passionately fought school bureaucracy and government policy to ensure the children were put first.

After 10 years of  teaching at difficult schools in Sydney, and masterminding creative ways to circumnavigate ineffective rules and regulations, she moved to a rural school and took over as Assistant Principal.  She understood the importance of connecting the school with the community so she ‘threw open the doors’ and did everything she could to engage parents and surrounding businesses. This included moving the Mothers Club meetings to the evenings and following them with Wine & Cheese events, hosting Pet Shows, Art & Craft Fairs, Dress Up Days, arranging excursions and bringing her horse to school for the kids to ride.

Before long an excited ‘collaborative’ buzz was created and people throughout the state said the school ‘shone like a beacon’. She constantly had visitors who wanted to get ideas for their own schools.

I believe there is no such thing as brand protection for the aspects of branding that you can’t control or police. All we can do is influence, communicate our vision, and reduce any gaps between what we say, and what we do.

If we build our brands (company or personal) with the essential ingredients of authenticity, integrity, transparency, passion and playfulness, it can’t help but inspire and attract ambassadors which results in a brand that protects itself.

Feel free to have a look at my slides from the event below, and as always, I would love to hear from you if you have any feedback or questions.

Carnaby Street is a great example of a consistently exciting brand, and their new Christmas display is no exception.  This magical world of designer shops and beautiful people is buzzing with camera clicking tourists and camcording locals alike, all capturing their ‘experience’.

The cool shops within the Carnaby Street area are masters at creating buzz and attraction. G-Shock drew a crowd during the re-dressing of their shop front. They didn’t do it over night or under cover, they simply had a camera on a tripod connected to some nifty image software on a laptop and a guy up a ladder with a spray can taking instructions! But they did it over a full day and got noticed.

What can you do to increase customer involvement and interest? Making a spectacle of you and your business might be just what your brand needs!

A fascinating presentation about capturing and analysing the emotions and stories of people all over the world.

What Is It?

A chain of coffee shops called ‘Cilantro’ from Egypt located at 106 Tottenham Court Road and 193 Piccadilly Street, London.

What Makes It Remarkable?

Firstly, their refreshing tag line is ‘Appetite For Life’.

Secondly, they want you to feel ‘really at home’ and achieve this by offering free wifi, mobile phone charging, an expansive menu, excellent service and allow you to either have your food and drink to go, order it from the counter or sit down and relax and they will serve you at your table. Nothing is too much trouble.

Thirdly, their attention to small detail and additional value. They have created a pocket sized monthly ‘Cilantro Gig Guide’ listing music, film, theatre and art events in London – great for tourists and locals alike. 

Beautifully designed graphics and print material gives them an edge – they do things slightly differently and you notice. Like their free standing notice board with a map of central London, daily newspapers, their in-house magazine and posters of local events. Plus they have shelves with a range of novels – classic and top ten for customers to read while having coffee.

Then there is ‘The Big Red Book’, a gorgeously designed large blank page book for customers to write or draw in, without rules. People write messages for other people, comments and feedback for Cilantro, poems, tips about what to do in London, quotes, snippets of inspiration….

It’s a great place to get away from the hectic pace of the surrounding area, useful for informal meetings or as a base to get some work done between clients.

What little thing could you do in your business to provide remarkable value to your customer and got them talking about you?

During the course of the length of a customer’s stay in London, each time they refer to Cilantro’s gig guide they are seeing Cilantro’s logo and building a connection with their brand. The brand that cared enough to give them something over and above coffee and cake to make their time in London more enjoyable.

What is an inexpensive service that you could offer for free to attract customers?

When I’m in that area and need internet access for my netbook I know where I go (and I buy coffee and food while I’m there).

In a world where we are constantly attending networking events, its important we use this time effectively.  The following 10 steps will ensure you stand out and get remembered!

1. Smile

Look happy to be there. If you don’t want to be there, don’t go. People can tell if you are not being authentic and your personal brand won’t be perceived positively.  So dazzle your fellow attendees with a smile, get eye contact, say hello, and engage in a friendly conversation.

2. Handshake

Not often talked about, but always noticed. There is an art to it that often remains unexplored.  What does yours say about you? Limp wet fish or crushing eager beast? Read this…

3. Grooming

Don’t take shortcuts when it comes to how you present yourself. I promise that people notice the things you thought you could get away with. Is your shirt wrinkled? Have you missed your appointment to get your acrylic nails re-done? Forget to polish your shoes? Was it hotter on the Tube than you anticipated?

People think that if you don’t take pride in yourself, you won’t take pride in your work. Don’t avoid the event if you get into a spot of bother, just find a solution and be more prepared next time.

4. Your Story

Add some pizzazz when you describe what you do. Chances are the person you are talking to has had enough of bland business conversations, so start playing with your personal brand. What little snippets can you add to set you apart? Can you tell a short but interesting story about how you got to where you are, why you do what you do, or a great client case study that demonstrates the unique value you can add? Engaging with people and evoking an emotional response is the fastest way to business success.

I often mention to people that I visit my clients on my 750cc motorbike – this gets some great reactions when I’m standing before them as a petite woman in stilettos!

5. Your Artillery

So everything is going well so far; you look fabulous, you’ve captivated your audience and its time to reach for your artillery…  Confidently you remove your well designed business card from your business card holder and present it, telling the recipient to feel free to check out your sensational website and blog, connect with you on an array of social media platforms, or send an email to your well thought out email address.

Knowing that all these things are consistent and in place gives you the confidence and ability to ‘walk the talk’ with your personal brand.

6. What Can You Do For Them?

Gone are the days of only caring about what you can get from other people; now it’s all about what you can do for them.  Throughout the conversation, identify possible ways you can ‘pack their parachute’. This may involve introducing them to someone you know, offering to review their draft article, telling them about other events they might enjoy, or giving them some free advice on a matter within your subject area.

7. Connect and Follow

When you get home, take out their business card and have a look at their website and social media presence. Let’s assume they are someone you want to associate with; follow them on Twitter, connect with them on LinkedIn, Facebook, FriendFeed and Ecademy and perhaps comment on their blog post.

This shows them that you are genuinely interested in what they have to say, are willing to support them, and want to engage with them further.

8. Follow Up And Be True To Your Word

You may have shared a few online interactions since your first encounter, however it is a good idea to drop them a personal message to say hello and see what they are up to.  If you promised to put them in touch with someone, do it. If you posted them some information, double check they received it.

Stand out and shine by staying in touch and actually doing what you say you will in a timely manner; this is very rare and will set you apart from the crowd.

9. Endorse and Be Endorse-able

Continue to ‘pack their parachute’ and endorse them where appropriate. Be in a position so that they can easily return the favour.  Make sure your website and blog are of a standard that other people are happy to be associated with and promote. Can people easily share your online articles?

Sadly, I often decide not to endorse talented people because the calibre of their website doesn’t fit with my personal brand.

10. Spell Check

Throughout these communications, it is imperative that you spell check EVERY time before sending email, posting a tweet, publishing an article, commenting on other sites, printing your business cards etc. Make a point of double-checking words you’re not sure about or copy your tweet into a word document if you’re in a hurry. 

Ask trusted friends and family to proofread your articles before you publish them. Don’t let one spelling mistake instantly unravel months of hard work!

Image on wall at Icecreamists

It’s not often I fall this in love with a brand.  But this one’s exceptional, ticks above and beyond all the boxes and would make the perfect soul mate…

Describing themselves as “an anonymous troupe of provocateurs and iconoclasts with a background in staging dramatic high-profile events”, the Icecreamists are definitely a group to keep an eye on.

Matt O’Conner and his team are solely responsible for this sensational ice-cream boutique that certainly hits the spot in this new brand savvy experience economy.

He has reinvented the ice cream shop as we know it by making it interesting, exciting, unconventional, and cool and hot simultaneously.  The ‘vice-cream’ itself is divine, while the atmosphere is nightclubesqe with luxurious sofas, branded deck chairs, complete with DJ booth and catwalk.  Their gorgeous website and social media engagement has added another yet another dimension to their already attractive offering.

Sadly their last day at Selfridges in London was November 1^st however follow them on Facebook and Twitter to find out what they plan to do next…

Me and my friend Dan at The Icecreamists - Selfridges, London