Jan 26
Image courtesy of edunconferences.org.uk

Image courtesy of edunconferences.org.uk

Just before Christmas Drew Buddie (@DigitalMaverick) asked me to speak at TEDx Orenda – an evening event he was organising in conjunction with BETT2010.

I had been talking about my brand protection conversation with ED Hardy COO, Robert Farrell, and Drew thought this would be a good topic to investigate further, especially given the increase in Facebook groups being set up by students about schools and teachers.

And so my investigation commenced.

Firstly I noticed the way people were talking about Ed Hardy on social networking sites and was alarmed by the way brand perceptions can change and spread so quickly across the globe. It reinforced that while you can protect certain aspects of your brand (IP, business name, copyright etc), you can’t control what people think or say about you. It shows the increasing importance of monitoring what is being said about your brand, to encourage 2-way engagement and utilise real time feedback to shape internal business decisions.

I decided to go back to basics. I phoned my mum and asked how she had created such a thriving school environment at my primary school before the days of social media and the internet.

She had trained as a school teacher in Glasgow before moving to Sydney in 1970.  She passionately fought school bureaucracy and government policy to ensure the children were put first.

After 10 years of  teaching at difficult schools in Sydney, and masterminding creative ways to circumnavigate ineffective rules and regulations, she moved to a rural school and took over as Assistant Principal.  She understood the importance of connecting the school with the community so she ‘threw open the doors’ and did everything she could to engage parents and surrounding businesses. This included moving the Mothers Club meetings to the evenings and following them with Wine & Cheese events, hosting Pet Shows, Art & Craft Fairs, Dress Up Days, arranging excursions and bringing her horse to school for the kids to ride.

Before long an excited ‘collaborative’ buzz was created and people throughout the state said the school ’shone like a beacon’. She constantly had visitors who wanted to get ideas for their own schools.

I believe there is no such thing as brand protection for the aspects of branding that you can’t control or police. All we can do is influence, communicate our vision, and reduce any gaps between what we say, and what we do.

If we build our brands (company or personal) with the essential ingredients of authenticity, integrity, transparency, passion and playfulness, it can’t help but inspire and attract ambassadors which results in a brand that protects itself.

Feel free to have a look at my slides from the event below, and as always, I would love to hear from you if you have any feedback or questions.

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

Dec 30
The Brand Gap

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Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

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Dec 15

 

 

 

 

 

 

 

 

Carnaby Street is a great example of a consistently exciting brand, and their new Christmas display is no exception.  This magical world of designer shops and beautiful people is buzzing with camera clicking tourists and camcording locals alike, all capturing their ‘experience’. 

The cool shops within the Carnaby Street area are masters at creating buzz and attraction. G-Shock drew a crowd during the re-dressing of their shop front. They didn’t do it over night or under cover, they simply had a camera on a tripod connected to some nifty image software on a laptop and a guy up a ladder with a spray can taking instructions! But they did it over a full day and got noticed.

What can you do to increase customer involvement and interest? Making a spectacle of you and your business might be just what your brand needs!

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

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Dec 08

A fascinating presentation about capturing and analysing the emotions and stories of people all over the world.

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

Dec 01

 

 

 

 

 

 

 

 

 

What Is It?

A chain of coffee shops called ‘Cilantro’ from Egypt located at 106 Tottenham Court Road and 193 Piccadilly Street, London.

What Makes It Remarkable?

Firstly, their refreshing tag line is ‘Appetite For Life’.

Secondly, they want you to feel ‘really at home’ and achieve this by offering free wifi, mobile phone charging, an expansive menu, excellent service and allow you to either have your food and drink to go, order it from the counter or sit down and relax and they will serve you at your table. Nothing is too much trouble.

Thirdly, their attention to small detail and additional value. They have created a pocket sized monthly ‘Cilantro Gig Guide’ listing music, film, theatre and art events in London – great for tourists and locals alike. 

Beautifully designed graphics and print material gives them an edge – they do things slightly differently and you notice. Like their free standing notice board with a map of central London, daily newspapers, their in-house magazine and posters of local events. Plus they have shelves with a range of novels – classic and top ten for customers to read while having coffee.

Then there is ‘The Big Red Book’, a gorgeously designed large blank page book for customers to write or draw in, without rules. People write messages for other people, comments and feedback for Cilantro, poems, tips about what to do in London, quotes, snippets of inspiration….

It’s a great place to get away from the hectic pace of the surrounding area, useful for informal meetings or as a base to get some work done between clients.

What little thing could you do in your business to provide remarkable value to your customer and got them talking about you?

During the course of the length of a customer’s stay in London, each time they refer to Cilantro’s gig guide they are seeing Cilantro’s logo and building a connection with their brand. The brand that cared enough to give them something over and above coffee and cake to make their time in London more enjoyable.

What is an inexpensive service that you could offer for free to attract customers?

When I’m in that area and need internet access for my netbook I know where I go (and I buy coffee and food while I’m there).

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

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Nov 18

 

 

 

 

 

 

 

 

 

 

In a world where we are constantly attending networking events, its important we use this time effectively.  The following 10 steps will ensure you stand out and get remembered!

1. Smile

Look happy to be there. If you don’t want to be there, don’t go. People can tell if you are not being authentic and your personal brand won’t be perceived positively.  So dazzle your fellow attendees with a smile, get eye contact, say hello, and engage in a friendly conversation.

2. Handshake

Not often talked about, but always noticed. There is an art to it that often remains unexplored.  What does yours say about you? Limp wet fish or crushing eager beast? Read this

3. Grooming

Don’t take shortcuts when it comes to how you present yourself. I promise that people notice the things you thought you could get away with. Is your shirt wrinkled? Have you missed your appointment to get your acrylic nails re-done? Forget to polish your shoes? Was it hotter on the Tube than you anticipated?

People think that if you don’t take pride in yourself, you won’t take pride in your work. Don’t avoid the event if you get into a spot of bother, just find a solution and be more prepared next time.

4. Your Story

Add some pizzazz when you describe what you do. Chances are the person you are talking to has had enough of bland business conversations, so start playing with your personal brand. What little snippets can you add to set you apart? Can you tell a short but interesting story about how you got to where you are, why you do what you do, or a great client case study that demonstrates the unique value you can add? Engaging with people and evoking an emotional response is the fastest way to business success.

I often mention to people that I visit my clients on my 750cc motorbike – this gets some great reactions when I’m standing before them as a petite woman in stilettos!

5. Your Artillery

So everything is going well so far; you look fabulous, you’ve captivated your audience and its time to reach for your artillery…  Confidently you remove your well designed business card from your business card holder and present it, telling the recipient to feel free to check out your sensational website and blog, connect with you on an array of social media platforms, or send an email to your well thought out email address.

Knowing that all these things are consistent and in place gives you the confidence and ability to ‘walk the talk’ with your personal brand.

6. What Can You Do For Them?

Gone are the days of only caring about what you can get from other people; now it’s all about what you can do for them.  Throughout the conversation, identify possible ways you can ‘pack their parachute’. This may involve introducing them to someone you know, offering to review their draft article, telling them about other events they might enjoy, or giving them some free advice on a matter within your subject area.

7. Connect and Follow

When you get home, take out their business card and have a look at their website and social media presence. Let’s assume they are someone you want to associate with; follow them on Twitter, connect with them on LinkedIn, Facebook, FriendFeed and Ecademy and perhaps comment on their blog post.

This shows them that you are genuinely interested in what they have to say, are willing to support them, and want to engage with them further.

8. Follow Up And Be True To Your Word

You may have shared a few online interactions since your first encounter, however it is a good idea to drop them a personal message to say hello and see what they are up to.  If you promised to put them in touch with someone, do it. If you posted them some information, double check they received it.

Stand out and shine by staying in touch and actually doing what you say you will in a timely manner; this is very rare and will set you apart from the crowd.

9. Endorse and Be Endorse-able

Continue to ‘pack their parachute’ and endorse them where appropriate. Be in a position so that they can easily return the favour.  Make sure your website and blog are of a standard that other people are happy to be associated with and promote. Can people easily share your online articles?

Sadly, I often decide not to endorse talented people because the calibre of their website doesn’t fit with my personal brand.

10. Spell Check

Throughout these communications, it is imperative that you spell check EVERY time before sending email, posting a tweet, publishing an article, commenting on other sites, printing your business cards etc. Make a point of double-checking words you’re not sure about or copy your tweet into a word document if you’re in a hurry. 

Ask trusted friends and family to proofread your articles before you publish them. Don’t let one spelling mistake instantly unravel months of hard work!

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

Nov 13

Image on wall at Icecreamists

Image on wall at Icecreamists

It’s not often I fall this in love with a brand.  But this one’s exceptional, ticks above and beyond all the boxes and would make the perfect soul mate…

Describing themselves as “an anonymous troupe of provocateurs and iconoclasts with a background in staging dramatic high-profile events”, the Icecreamists are definitely a group to keep an eye on.

Matt O’Conner and his team are solely responsible for this sensational ice-cream boutique that certainly hits the spot in this new brand savvy experience economy.

He has reinvented the ice cream shop as we know it by making it interesting, exciting, unconventional, and cool and hot simultaneously.  The ‘vice-cream’ itself is divine, while the atmosphere is nightclubesqe with luxurious sofas, branded deck chairs, complete with DJ booth and catwalk.  Their gorgeous website and social media engagement has added another yet another dimension to their already attractive offering.

Sadly their last day at Selfridges in London was November 1st however follow them on Facebook and Twitter to find out what they plan to do next…

Me and my friend Dan at The Icecreamists - Selfridges, London

Me and my friend Dan at The Icecreamists - Selfridges, London

Dan at the entrance of The Icecreamists - Selfridges, London
Dan at the entrance of The Icecreamists – Selfridges, London

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

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Oct 17

We constantly hear about (and experience) the incredible challenges involved in starting out as an entrepreneur; long hours, lack of finance, risks, stress etc. A good support network is essential to help overcome these hurdles and is worth its weight in gold.

As the Director of my first company, I knew it wasn’t going to be easy (or everyone would be doing it right?) however I didn’t realise the immense amount of time it would take just to finalise my business model, branding, website, terms and conditions…the list goes on!

Although I am immensely passionate and excited about my new endeavour, life is far from easy. Earlier this week when things were looking decidedly bleak, I went to spend the last of my funds on groceries. During the 20 minutes I was in the supermarket, someone stole my bicycle – in broad daylight they cut through the huge chain in a busy market place! It was one of those moments when I suddenly felt thoroughly defeated. I actually cried. I walked home with my groceries, helmet still on and trousers still tucked into my sock feeling really sorry for myself.

Once at home all I wanted to do was lock the door and go to bed, never wanting to face the evil world again. Instead I called my girlfriend, Tweeted and Face Booked my tragedy and emailed my Strategist. Instantly I was hit with a barrage of sympathy and support from people who knew exactly where I was at and knew how to get me laughing again.

There has been numerous times when I don’t know how long I would have wallowed in my misery or just completely caved in if it wasn’t for my support network. Made up of friends, family and associates, they make the difference between throwing in the towel and rebounding back on top form. Surrounding myself with like-minded ‘eagles’ who have been through it all before and have unwavering belief in me and my company is the most important thing I have done.

To make sure you always bounce back, here are 5 top tips to strengthen your support network:

1. Eagles or Emus?

There is nothing wrong with an emu – it just can’t fly.

Surround yourself with people you admire, respect, operate ethically, and are on a higher entrepreneurial level than you – meaning they have actually achieved the things you are aiming for. Hang out with people going places. Absorb their passion and experience and build relationships with them by supporting and sharing. They understand what you are going through and are helping to cut the path to where you want to go. If you are going to spend time learning to fly, you may as well learn from the best.

2. Beware of ‘The Best Intentions’

Initially it might be difficult to weed out the more non-supportive members in your network because their advice and point of view still makes sense…at the beginning.

Slowly, as your priorities and ambitions change, it will be advantageous to reduce the amount of advice you take on board from people who either don’t understand what you are trying to achieve, or are letting their fear get in your way, even when they have your best interest at heart.

3. Be in the Right Places at the Right Times

Ask around and search the internet for the people you want in your network. Where do they hang out? What events are they going to? Then be there. Talk to them, enquire about their business, show your passion and ask how you can help them. Let them see you are willing to go through the difficult stages in order to achieve your dreams.

I remember peering into the window of the exclusive Coutts Bank on The Strand just to see the titles of the magazines on the tables in their waiting area – then go and buy a copy because I want to be reading what those people are reading!

4. Ask For It

When you find someone you think could be the perfect mentor and addition to your network, don’t be afraid to just come straight out and ask them. Don’t be held back because you think they would be too busy, are too successful, wouldn’t be interested etc. Most successful entrepreneurs are more than willing to spread their learning and experience around to help others. They also benefit as mentors because it causes them to re-analyse their own business practices and you can help promote their business through new channels.

5. Pay For It

Although your support network will be made up of friends, family and associates who often come free of charge, it’s vital to invest in yourself and your business by paying to have experts on your side.

One rainy Sunday I came across an online article on a business networking site and really identified with it.  I clicked through to the author’s website and sent her an email asking if she wanted to be my mentor. She agreed and even though it is really difficult to find the money to pay for things before you have any money coming in, with her on board the money will be coming in a lot faster than if I hadn’t recognised her value and made the decision to pay for it.

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

Oct 17

What is my Special Agent mission?

I rendezvous with top-secret contacts in exclusive locations to collect valuable Intel.

At a moment’s notice I deploy members of my undercover team to engage in client projects where specialists are required.

Would you like me to set you up with a sophisticated online presence?

Are you in need of a digital makeover?

Personal introductions to exceptional contacts in my Little Black Book?

Or a variety of dynamic personal branding solutions?

How do I undertake each Special Agent assignment?

I help you to stand out from the crowd by establishing your magnetic personal brand and teaching you how to get the best from social networking.  I leverage my quality relationships and uncover hidden possibilities in order to connect my clients with a variety of bespoke opportunities that will greatly enhance their business.

All introductions are personally vetted to ensure they are ethical, attractive to both parties, and have the potential to be highly profitable.

Where possible, all solutions are authentically eco friendly, whilst maintaining outstanding quality and style.

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

Oct 13

Image courtesy of Eon productions.

It was a Tuesday. I was working as a Business Development Manager for a high-end property refurbishment company in central London and although I enjoyed most aspects of the role, the integrity and ethical behaviour of the company was rubbish! Miserable, angry at myself for being in this position and generally fed up, my two best friends called an emergency lunch meeting to help come up with a solution.

They instantly identified the source of my unhappiness and asked what would happen if I walked back to the office and simply quit? I realised I had nothing to lose (apart from a steady income, holidays and guaranteed sick pay during a major global recession) however, I owed it to myself and those around me to take a stand and finally start making a positive difference.

What didn’t help was being stopped on my way back to the office by a ‘clipboard man’ who explained he had lost his job 3 months ago and so far this was the best job he had been offered – talk about scary! But I went back and quit anyway, restored my self respect, jumped on my motorbike and rode away to take on the world as a wide eyed eco-warrior.

Know What To Say No To

The decision to break free and go out on your own is exciting, empowering and incredibly scary. Initially I had no idea what I wanted to offer or how I could make money, however I had just completed the Wealth Dynamics course with Roger Hamilton so at least I had a far greater insight into my working style and knew what to say no to.

At the beginning this is the only navigational tool you have and every day is a step closer to where you want to be. Even going backwards is important so you can know when to apply the breaks and set off in another direction in the morning. Today I received a call from a recruitment agent who saw that my CV (found lurking on an old job seeker website) stated I had previously worked with a particular legal system and wanted to put me forward for the Implementation Manager role at the Law Society.

It is times like this that all of your molecules combine and want to scream “YES, I would love the job, the fabulous pay and the delirious amount of annual leave combined with the new ability to eat!” But somehow I stood strong, I never did like implementing legal systems and an employee I am not.

So, looks like it’s still beans on toast and two minute noodles for me – but most importantly, steady progress in the right direction.

Network, Flirt and Get Remembered

It’s never too soon to consciously build your network. Fast track success comes from having quality relationships with the right contacts – these will then be your safety net when you set out on your own. I recall hearing that most people frequent the same seven places, with the same seven people every week and wonder why nothing changes in their life. So I made a rule to go to a new place and/or meet a new person at least once a day. With networking events and social media, this is incredibly easy to achieve. I am continually surprised by how far simply saying ‘hello’ to someone can take you…

18 months ago I went to a Business Link event by myself. I worked up the courage to introduce myself to the guest speaker, an inspiring woman named Penny Power. I had some wine and some food then went home, not all together sure why I had been at the event, given I didn’t have my own business. Although I knew more than ever that I wanted one.

Today, I attended another Business Link event and the final speaker was Penny Power! As I am active on social media sites I quickly recognised the gentleman she was with as Thomas, her husband. Penny and Thomas Power are the Founders and Directors of Ecademy, as well as authors, international speakers and entrepreneurs. Thomas recognised my name from our online networking and we started to chat, the three of us got along well and they invited me to their event this evening at the Grosvenor Hotel in Victoria as their guest. This is a great opportunity to mix with leading business owners in the UK.

I love how one ‘hello’ can open the door to so many hidden opportunities…

Things You Can’t Do With Acrylic Nails

There are a few conflicts between personal branding and setting up a business, acrylic nails for example. As a planet saving, motorbike riding, power tool wielding girl-about-town, you may, like me, wonder why I bother with the ongoing hassle of perfectly groomed finger nails? One answer ‘Brand’. I have quickly learnt the importance of good personal branding and I’m in the process of refining my own professional identity. First impressions count and a potential client’s positive perception of you is crucial to getting your business off the ground.

The sacrifices caused by my choice of nails begins small – no longer can I pick up a dropped coin, peel potatoes or get the plug out of the bath. However, the greatest issue of the day is the fact that I am physically unable to use an Apple iPhone! I’ve wanted one for ages! Try as I might, I can’t type a text message without selecting a minimum of 7 letters in one tap. I am left feeling like my Dad with modern technology and fat fingers!

Am avoiding all things Apple and keeping my Blackberry. ‘Everything Everywhere’ technology is critical. So as long as I can call, email, surf and Tweet while scurrying around London then all will be fine. And no, I don’t want to try a stylus!

The Ability To Do Business By The Pool

There are times when setting up your own business is lonely, confusing, and down right horrible. However, there are other times when you know exactly why you’ve made this choice – the new ability to hang out in Private Members Clubs! This morning I made the rare journey with commuters into the City and while they went to their offices, I headed to Shoreditch House. Leaving the scruffy streets of London, I take the lift to the top floor and step out onto the roof terrace (with pool!) where the most difficult decisions of the day are which sun lounger should I sit on and which gorgeous tanned bar tender will I wave down for a latte?

My Associate and I worked through a load of new branding and design concepts, all with an eco and sustainable edge, for our client while others dine or splash past us. This club is definitely my favourite – they even have straighteners in the bathrooms.

Exposure to this type of venue can initially be a bit confusing. Entry to private members clubs is only allowed when attending meetings with someone who is a member but they have their own lingo. Arriving early for a meeting with another Associate at the Royal Society of the Arts, I was in need of caffeine. Knowing the strict entry rules I asked the gentleman on reception if he was aware of my meeting? He asked if my name was Rebecca? I said no, and that my meeting was with Lili. He then asked if she was a fellow? Of course I said she wasn’t, she was a woman! I wondered what difference it made if she was a man or a woman, then realised he meant ‘Fellow’ of the Society. I quickly said yes, hoping he hadn’t understood my Australian accent and scooted off as fast as possible!

Prepare for Space Travel

After a few weeks of spending around 14 hours a day, 7 days a week hunting for eco solutions, ethical companies, exciting new contacts, learning how to build websites, successfully utilise social media, starting to think like an entrepreneur, designing logos, meeting with mentors etc, I’ve noticed something quite unnerving about my relationship with my friends. Not simply because all my time is being taken up, although that is a contributing factor, but because there is obviously two very different planets in front of me, and I am in a little space-ship in between.

Before today I have caught glimpses of beings from the planet ‘Entrepreneur’, in books, newspapers and some personal development courses (and obviously the previously mentioned private members clubs!). I know they share a different vocabulary, however I hadn’t realised how far apart they were from planet ‘Employee’.

My priorities have changed so much that I’m no longer interested in going out to spend money on drinks (money which can be used for my marketing campaign) and wiping out the next day as a consequence is unthinkable. I need to be on form every day – there is no secured wage at the end of the month to see me through, and there is no one else to do the work needed to succeed except me.

It is essential to start surrounding yourself with people from planet ‘Entrepreneur’ and adjusting to the vast difference in activities and lifestyle becomes second nature. Ironically, the silver lining is that finding established entrepreneurs often involves staking out fabulous venues and drinking quality beverages in their company!

Caroline Bosher
07731 799530
caroline@carolinebosher.com
carolinebosher.com

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