I’m an enthusiastic User Experience (UX) Consultant interested in both the research and design stages of making something better. I’m privileged to work as a freelancer in London and Melbourne for a variety of exciting clients and projects.


After working on a service design research project for Australia’s largest telco with Fjord I returned to the UX team at Transport for London (TfL) where I worked on improving the online user experience for multiple areas of the TfL website. I was also involved in validating a series of proof of concepts for the introduction of website personalisation.


I’m currently in Melbourne studying Product Management at General Assembly in preparation for launching a new business aimed at improving travel and leisure experiences for older adults.


User Experience Research

User Experience Design

Service Design

Digital Production

Information Architecture

Project Management

Digital Strategy

Content Strategy




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@CarolineBosher ... RT @maryfurlong: More start-ups are targeting baby boomers https://t.co/cn8Ye1fgMr
About 1 week ago
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